Return & Refund Policy
Effective Date: 16 July 2025
Last Updated: March 2026
At KOKÉ Kombuchas, we are committed to delivering fresh, high-quality kombucha crafted with care. Due to the perishable nature of our products, our return and refund policy is designed to ensure safety, quality, and fairness for both our customers and our brand.
1. Returns Eligibility (Perishable Goods Policy)
Because KOKÉ Kombuchas are fresh, fermented beverages, we do not accept returns once products have been delivered.
However, you may be eligible for a replacement or refund if:
Your order arrives damaged, leaking, or broken
You receive the wrong item
Your product is spoiled upon arrival (e.g. abnormal smell, taste, or unsafe condition)
Important: Requests must be submitted within 24 hours of delivery
2. Refund & Replacement Conditions
To process your request, please provide:
Your order number
Clear photos or videos of the issue
A short description of the problem
Once verified, we will offer:
Replacement (preferred) OR
Refund to original payment method
Refunds are processed within 5–10 business days, depending on your bank or payment provider.
3. Non-Refundable Situations
We are unable to offer refunds or replacements for:
Change of mind after purchase
Incorrect storage after delivery (e.g. not refrigerated)
Opened bottles that are partially consumed (unless defective)
Delayed consumption beyond recommended freshness period
4. Delivery & Handling Responsibility
To maintain product quality:
Customers must ensure someone is available to receive the order
Kombucha should be refrigerated immediately upon delivery
KOKÉ Kombuchas is not responsible for quality issues resulting from:
Failed delivery attempts
Leaving products unrefrigerated after delivery
5. Subscription Orders
For subscription plans:
Orders are non-refundable once processed
You may pause, skip, or cancel your subscription at least 48 hours before the next billing cycle
6. Contact Us
For any issues or support, please contact us:
Email: hello@kokekombuchas.com
WhatsApp: +65 8832 2454
Website: https://kokekombuchas.com
We aim to respond within 24 hours
7. Our Freshness Promise
Every bottle of KOKÉ Kombucha is:
Brewed in small batches
Packed fresh
Quality-checked before delivery